Refund policy
At PureDryCo, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please review the following policy regarding returns, exchanges, refunds, and cancellations.
Return Eligibility
We accept eligible returns within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
- Products must be unused, unwashed, and in their original condition
- Items must be returned in the original packaging
- All included accessories and materials must be included
- Products must not show signs of wear, damage, or misuse after delivery
- Customers must contact us before returning any item to receive return instructions and authorization
Returns that do not meet these requirements may not be eligible for a refund or exchange.
Damaged Or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us review the issue quickly, please provide:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
After review, we will work with you to provide an appropriate resolution, which may include:
- A replacement
- An exchange
- A full refund
We are committed to ensuring that every customer receives products that meet our quality standards.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Refunds are typically processed within 7 business days
- A confirmation email will be sent once the refund has been completed
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Late Or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account or payment method again
- Contact your credit card provider or financial institution
- If you still need assistance, contact us at support@puredryco.com
We are happy to assist you with any refund-related concerns.
Exchanges
We accept exchanges for eligible products within the 30-day return period.
To qualify for an exchange:
- The item must meet all return eligibility requirements
- The product must be unused and in original condition
- Customers must contact us before sending any item back
We recommend reviewing product details carefully before placing an order to ensure the correct selection.
Non-Returnable Situations
Returns may not be accepted in the following situations:
- Items returned after the 30-day return window
- Products that have been used, washed, damaged, or altered
- Items returned without prior authorization
- Products missing original packaging or included components
Return Shipping
Return Method
Returns are accepted by mail.
Return Shipping Cost
We provide free return shipping for eligible approved returns.
Return Label
A downloadable return label will be provided after return approval.
Restocking Fees
We do not charge restocking fees.
Cancellation Policy
Orders may be canceled within 2 hours of purchase, provided the order has not already been processed or shipped.
If you need to cancel an order, please contact us as soon as possible at:
Return Address
PureDryCo
5345 Drake Dr SW
Atlanta, GA 30336
United States
Contact Us:
Business Address: 5345 Drake Dr SW, Atlanta, GA 30336, USA
Email: support@puredryco.com
Phone Number: +1 (229) 466-0977
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)