Shipping policy
At PureDryCo, we are committed to providing reliable, transparent, and efficient shipping services for every customer. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and shipping procedures.
Order Processing Time
After placing your order, our team begins processing it as quickly as possible.
Order Cut-Off Time
Orders placed before 4:00 PM EST (GMT-05:00), Monday through Friday, are typically processed on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Handling Time
Orders are generally prepared and processed within:
- 1–2 business days
- Processing days: Monday – Friday
During this period, orders are verified, packed, and prepared for shipment.
Shipping Transit Time
Once your order has been shipped, estimated delivery time is:
- 3–7 business days
- Delivery days: Monday – Friday
Delivery times may vary slightly depending on shipping destination, carrier operations, weather conditions, or other external factors.
Total Estimated Delivery Time
Estimated total delivery time:
- 4–9 business days
- Includes both handling and shipping transit time
Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping.
Shipping Rates
- Orders over $49 USD qualify for free standard shipping
- Orders under $49 USD are charged a flat shipping fee of $4.50 USD
All prices and transactions on our website are processed in United States Dollars (USD).
There are no hidden shipping charges or additional handling fees.
Order Confirmation & Tracking
After your order is placed, you will receive an order confirmation email containing your purchase details.
Once your order has shipped, you will receive a second email including:
- Shipping confirmation
- Tracking number
- Tracking link
Tracking information may take up to 24 hours to update after shipment.
Shipping Carriers
We work with reliable shipping providers within the United States, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The shipping carrier used for your order may vary depending on delivery location and operational availability.
Lost Or Missing Packages
If tracking information shows your package as delivered but you have not received it, please:
- Verify your shipping address
- Check nearby delivery areas around your property
- Ask household members or neighbors
- Contact the shipping carrier directly
If your package is confirmed as lost, please contact us at support@puredryco.com with your order details. We will work with you to provide an appropriate resolution, which may include a replacement or refund when applicable.
Shipping Delays
Although we work hard to meet estimated delivery times, delays may occasionally occur due to:
- Weather conditions
- High shipping volume
- Carrier delays
- Public holidays
- Other unforeseen logistical issues
If your order is significantly delayed, please contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, shipping delays or delivery issues may occur. Please contact us immediately if you notice an error in your shipping details after placing an order.
Contact Us:
Business Address: 5345 Drake Dr SW, Atlanta, GA 30336, USA
Email: support@puredryco.com
Phone Number: +1 (229) 466-0977
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)