Zebzag Mule - Savannah Tan
At PureDryCo, we are committed to providing reliable, transparent, and efficient shipping services for every customer. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and shipping procedures.
Order Processing Time
After placing your order, our team begins processing it as quickly as possible.
Order Cut-Off Time
Orders placed before 4:00 PM EST (GMT-05:00), Monday through Friday, are typically processed on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Handling Time
Orders are generally prepared and processed within:
- 1–2 business days
- Processing days: Monday – Friday
During this period, orders are verified, packed, and prepared for shipment.
Shipping Transit Time
Once your order has been shipped, estimated delivery time is:
- 3–7 business days
- Delivery days: Monday – Friday
Delivery times may vary slightly depending on shipping destination, carrier operations, weather conditions, or other external factors.
Total Estimated Delivery Time
Estimated total delivery time:
- 4–9 business days
- Includes both handling and shipping transit time
Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping.
Shipping Rates
- Orders over $49 USD qualify for free standard shipping
- Orders under $49 USD are charged a flat shipping fee of $4.50 USD
All prices and transactions on our website are processed in United States Dollars (USD).
There are no hidden shipping charges or additional handling fees.
Order Confirmation & Tracking
After your order is placed, you will receive an order confirmation email containing your purchase details.
Once your order has shipped, you will receive a second email including:
- Shipping confirmation
- Tracking number
- Tracking link
Tracking information may take up to 24 hours to update after shipment.
Shipping Carriers
We work with reliable shipping providers within the United States, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The shipping carrier used for your order may vary depending on delivery location and operational availability.
Lost Or Missing Packages
If tracking information shows your package as delivered but you have not received it, please:
- Verify your shipping address
- Check nearby delivery areas around your property
- Ask household members or neighbors
- Contact the shipping carrier directly
If your package is confirmed as lost, please contact us at support@puredryco.com with your order details. We will work with you to provide an appropriate resolution, which may include a replacement or refund when applicable.
Shipping Delays
Although we work hard to meet estimated delivery times, delays may occasionally occur due to:
- Weather conditions
- High shipping volume
- Carrier delays
- Public holidays
- Other unforeseen logistical issues
If your order is significantly delayed, please contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, shipping delays or delivery issues may occur. Please contact us immediately if you notice an error in your shipping details after placing an order.
At PureDryCo, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please review the following policy regarding returns, exchanges, refunds, and cancellations.
Return Eligibility
We accept eligible returns within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
- Products must be unused, unwashed, and in their original condition
- Items must be returned in the original packaging
- All included accessories and materials must be included
- Products must not show signs of wear, damage, or misuse after delivery
- Customers must contact us before returning any item to receive return instructions and authorization
Returns that do not meet these requirements may not be eligible for a refund or exchange.
Damaged Or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us review the issue quickly, please provide:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
After review, we will work with you to provide an appropriate resolution, which may include:
- A replacement
- An exchange
- A full refund
We are committed to ensuring that every customer receives products that meet our quality standards.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Refunds are typically processed within 7 business days
- A confirmation email will be sent once the refund has been completed
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Late Or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account or payment method again
- Contact your credit card provider or financial institution
- If you still need assistance, contact us at support@puredryco.com
We are happy to assist you with any refund-related concerns.
Exchanges
We accept exchanges for eligible products within the 30-day return period.
To qualify for an exchange:
- The item must meet all return eligibility requirements
- The product must be unused and in original condition
- Customers must contact us before sending any item back
We recommend reviewing product details carefully before placing an order to ensure the correct selection.
Non-Returnable Situations
Returns may not be accepted in the following situations:
- Items returned after the 30-day return window
- Products that have been used, washed, damaged, or altered
- Items returned without prior authorization
- Products missing original packaging or included components
Return Shipping
Return Method
Returns are accepted by mail.
Return Shipping Cost
We provide free return shipping for eligible approved returns.
Return Label
A downloadable return label will be provided after return approval.
Restocking Fees
We do not charge restocking fees.
Cancellation Policy
Orders may be canceled within 2 hours of purchase, provided the order has not already been processed or shipped.
If you need to cancel an order, please contact us as soon as possible at:
Return Address
PureDryCo
5345 Drake Dr SW
Atlanta, GA 30336
United States